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| About Us Michael Vincent Productions are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at orders@michaelvincentproductions.com. Our Contact details: Michael Vincent Productions 24 Oak Tree House 111a Shirland Road Maida Vale London W9 2EN United Kingdom Phone:020 7286 4523 Fax: Email: orders@michaelvincentproductions.com |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. All payment on this site is processed through Pay Pal You can also pay by cheque as long as the cheque can be drawn on a British Bank in £ Sterling. Make cheque payable to Michael Vincent Productions. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All orders are processed once they are received by us and shipped within working hours. Any orders received outside of working hours will be shipped on the next working day. |
| Delivery Schedule We will normally send your order to you in 1/2-business days. International orders are generally received in less than 14 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges |
| Credit Card Security For security reasons all transactions are handled by pay pal |
| Guarantee We guarantee your satisfaction. All of our products are produced to the highest standard. |
| Reaching Us If you need to reach us, please email us on orders@michaelvincentproductions.com, alternatively, you can call on 020 7286 4523 (International +44 020 7286 4523) or fax us on or write to us at 24 Oak Tree House 111a Shirland Road Maida Vale London W9 2EN United Kingdom |
| Privacy Policy Michael Vincent Productions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If for any reason your order is faulty, we will replace it immediately providing the goods returned are in re-saleable condition. |
